Staffing a call center with uncertain non-stationary arrival rate and flexibility.
Shuangqing LiaoGer KooleChristian van DelftOualid JouiniPublished in: OR Spectr. (2012)
Keyphrases
- call center
- non stationary
- arrival rate
- asymptotically optimal
- queueing systems
- steady state
- poisson process
- heavy traffic
- queueing model
- adaptive algorithms
- state dependent
- queue length
- holding cost
- queueing networks
- decision making
- empirical mode decomposition
- service times
- service systems
- fluid model
- independent and identically distributed
- service rates
- information systems
- markov processes
- data mining
- supply chain
- reinforcement learning
- change point detection
- traffic intensity