Self-Services - Do Not Leave Your Customers Alone with the Technology.
Daniela EngelLena KryzhanivskaAnna-Luisa MüllerLea RupprechtPublished in: Wirtschaftsinformatik (2015)
Keyphrases
- service providers
- business opportunities
- case study
- financial services
- key technologies
- customer service
- context aware
- service oriented
- information society
- web services
- cost efficient
- internet services
- networking technologies
- rapid development
- internet enabled
- information services
- product information
- service systems
- cost effective
- computing infrastructure
- web technologies
- service composition
- information goods
- lifecycle management
- tourism industry