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Impact of IT Infrastructure on Customer Service Performance: The Role of Micro-IT Capabilities and Online Customer Engagement.
Jessica Braojos-Gomez
Jose Benitez-Amado
Francisco Javier Lloréns Montes
Published in:
PACIS (2015)
Keyphrases
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customer service
customer satisfaction
inventory control
customer behavior
online learning
governmental organizations
customer support
learning environment
call center
information exchange
business strategy
real time
service quality
intelligent agents
information technology
database systems
information systems