Stochastic Models of Customer Portfolio Management in Call Centers.
Oualid JouiniYves DalleryRabie Nait-AbdallahPublished in: OR (2004)
Keyphrases
- call center
- stochastic models
- portfolio management
- queueing model
- arrival rate
- portfolio optimization
- stochastic model
- service level
- portfolio selection
- transaction costs
- stochastic processes
- service quality
- asymptotically optimal
- service times
- financial data
- queue length
- heavy traffic
- decision making
- factor analysis
- multi agent systems
- marginal distributions
- search space
- data mining