Machine Learning Methods for Customer's Payment Acceptance Prediction in an Electricity Distribution Company.
Ioannis MamalikidisChristos KarapiperisLefteris AngelisGrigorios TsoumakasIoannis P. VlahavasPublished in: PCI (2017)
Keyphrases
- customer service
- electronic commerce
- prediction accuracy
- churn prediction
- credit card
- call center
- customer churn
- prediction model
- customer data
- electricity consumption
- load forecasting
- customer relationship management
- electric power
- extreme values
- payment scheme
- power grid
- case study
- prediction error
- point of sale
- data mining
- customer support
- prediction algorithm
- customer segmentation
- random variables
- customer base