Challenges and Good Practices in Conversational AI-Driven Service Automation.
Kevin SchmittNaim ZierauIvo BlohmPublished in: ICIS (2023)
Keyphrases
- artificial intelligence
- multi modal
- key issues
- machine learning
- expert systems
- lessons learned
- information services
- ai community
- current practices
- ai systems
- service composition
- service providers
- data driven
- management system
- intelligent systems
- issues and trends
- service quality
- service discovery
- technical challenges
- web services
- emerging technologies
- john mccarthy
- case study
- strategic decisions
- natural language
- open issues
- single server
- mobile services
- knowledge representation
- real world