'Stimuli Are All Around' - The Influence of Offline and Online Servicescapes in Customer Satisfaction and Repurchase Intention.
Artha Sejati AnandaHanny HannyÁngel Hernández-GarcíaPrita PrasetyaPublished in: J. Theor. Appl. Electron. Commer. Res. (2022)
Keyphrases
- customer satisfaction
- service quality
- internet shopping
- online shopping
- real time
- online learning
- perceived risk
- marketing strategies
- customer service
- product design
- user satisfaction
- internet banking
- core competence
- customer loyalty
- customer retention
- customer data
- online communities
- information systems
- website design
- social media
- negative impact
- data mining