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Towards Continuous Customer Satisfaction and Experience Management: A Measurement Framework Design Case in Wireless B2B Industry.
Petri Kettunen
Mikko Ämmälä
Tanja Sauvola
Susanna Teppola
Jari Partanen
Simo Rontti
Published in:
PROFES (2016)
Keyphrases
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customer satisfaction
conceptual framework
product design
service quality
information systems
user interface
decision making
customer service
product development
wireless networks
user experience
online shopping
management information systems
database
data warehouse
mobile devices
real time