Mikko Ämmälä

Publication Activity (10 Years)

Years Active: 2015-2016
Publications (10 Years): 1

Top Topics

Customer Service

Online Shopping

Management Information Systems

Top Venues

Publications

Petri Kettunen, Mikko Ämmälä, Tanja Sauvola, Susanna Teppola, Jari Partanen, Simo Rontti
Towards Continuous Customer Satisfaction and Experience Management: A Measurement Framework Design Case in Wireless B2B Industry. PROFES (2016)
Petri Kettunen, Mikko Ämmälä, Jari Partanen
Towards Predictable B2B Customer Satisfaction and Experience Management with Continuous Improvement Assets and Rich Feedback. XP (2015)