Towards Personalized Review Summarization by Modeling Historical Reviews from Customer and Product Separately.
Xin ChengShen GaoYuchi ZhangYongliang WangXiuying ChenMingzhe LiDongyan ZhaoRui YanPublished in: CoRR (2023)
Keyphrases
- product reviews
- customer reviews
- customer satisfaction
- opinion summarization
- online product reviews
- online reviews
- systematic review
- opinion mining
- product recommendation
- customer behavior
- customer service
- individual user
- customer requirements
- product information
- historical data
- life cycle
- electronic commerce
- e learning
- customer churn