AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching.
Md. Tahmid Rahman LaskarCheng ChenXue-Yong FuMahsa AziziShashi Bhushan TNSimon Corston-OliverPublished in: CoRR (2023)
Keyphrases
- multi agent systems
- multi agent
- intelligent agents
- artificial intelligence
- recommender systems
- autonomous agents
- collaborative filtering
- intelligent systems
- mobile agents
- multiple agents
- user preferences
- multiagent systems
- expert systems
- software agents
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- bdi agents
- pedagogical agents
- agent model
- problem based learning
- agent oriented
- action selection
- learning agent
- agent architecture
- dynamic environments
- case based reasoning
- ai systems
- knowledge representation
- intelligent behavior
- emotional intelligence
- agent technology
- computational intelligence
- state space
- website