Examining the Linkage between Technology Use, Emotional Expression and Service Quality Perceptions: The Data Collection Protocol (Research-in-Progress).
Rachel McCallaJean-Noël EzingeardPublished in: ECIS (2005)
Keyphrases
- service quality
- data collection
- customer satisfaction
- user satisfaction
- service providers
- quality of service
- electronic commerce
- information systems
- online shopping
- information quality
- competitive advantage
- incident management
- call center
- digital government
- sensor networks
- competitive environment
- subjective norm
- databases
- wireless sensor networks
- database systems
- emotional intelligence
- website
- technology acceptance