Rachel McCalla

Publication Activity (10 Years)

Years Active: 2004-2005
Publications (10 Years): 0

Publications

Rachel McCalla, Jean-Noël Ezingeard
Examining the Linkage between Technology Use, Emotional Expression and Service Quality Perceptions: The Data Collection Protocol (Research-in-Progress). ECIS (2005)
Rachel McCalla, Jean-Noël Ezingeard, Kevin Money
The evaluation of CRM systems: a behaviors-based conceptual framework. ECIS (2004)