Deep Neural Network-based Question Answering System for Customer Relationship Management.
Chien-Hung ChenYung-Chun ChangChih Hao KuPublished in: PACIS (2022)
Keyphrases
- customer relationship management
- data mining systems
- relationship management
- neural network
- marketing strategies
- competitive advantage
- data mining technology
- natural language
- data mining
- data mining applications
- call center
- customer churn
- case study
- customer retention
- knowledge discovery
- machine learning
- real world
- databases