The Economics of Service Level Engineering.

Axel Kieninger Jens Westernhagen Gerhard Satzger

Published in: HICSS (2011)

Keyphrases

service level
supply chain
lead time
call center
artificial intelligence
software engineering
service systems
engineering design
inventory models
planning horizon
service requirements
computational intelligence
total cost
game theory
service level agreements
design process
demand uncertainty
data mining