Comparison of Information Technology Service Management (ITSM) Practices in e-Infrastructures, Libraries, Public Administration and the Private Sector.
Hashim Iqbal ChunpirMostafa IsmailzadehPublished in: AHFE (21) (2019)
Keyphrases
- private sector
- service management
- public administration
- information technology
- service delivery
- e government
- public sector
- digital government
- government services
- current status
- policy makers
- cross disciplinary
- context awareness
- homeland security
- electronic government
- network management
- organizational learning
- information systems
- end to end
- recent advances
- data collection
- case study