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Service Quality and Customer Loyalty: The Mediating Role of Customer Satisfaction among Professionals.
Albert Chong Yan Vun
Amran Harun
Jaratin Lily
Charlie Albert Lasuin
Published in:
Int. J. Online Mark. (2013)
Keyphrases
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customer satisfaction
service quality
customer loyalty
information systems
online shopping
service providers
user satisfaction
electronic commerce
quality of service
call center
information quality
information technology
marketing strategies
customer support
internet banking
decision making