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A Data-Driven Design Framework for Customer Service Chatbot.

Shinhee HwangBeomjun KimKeeheon Lee
Published in: HCI (18) (2019)
Keyphrases
  • data driven
  • customer service
  • design principles
  • software architecture
  • conceptual framework
  • state space
  • theoretical framework
  • decision making
  • case study
  • probability distribution
  • design patterns