Effectiveness and service quality of robot museum through visitors experience: A case study of RoboLife Museum in South Korea.
Min-Gyu KimHyewon LeeJaeryoung LeeSonya S. KwakYounghwan JooPublished in: MHS (2015)
Keyphrases
- service quality
- cultural heritage
- tour guide robot
- user satisfaction
- customer satisfaction
- augmented reality
- incident management
- south korea
- mobile robot
- service providers
- online shopping
- digital libraries
- quality of service
- united states
- competitive environment
- website
- information systems
- real time
- call center
- information quality
- case study
- end users
- learning environment
- databases