Service Operations Decisions in Hybrid Organizations: Towards a Research Agenda.
Liliana ÁvilaMarlene AmorimPublished in: IESS (2016)
Keyphrases
- decision making
- strategic decisions
- service delivery
- service management
- information technology
- service oriented
- virtual organization
- mission critical
- service providers
- information systems
- online services
- web services
- service composition
- hybrid learning
- service quality
- making decisions
- information services
- knowledge management
- database systems
- case study