Customer Role Ambiguity in Community Management.
Helena HolmströmOla HenfridssonPublished in: HICSS (2002)
Keyphrases
- customer relationship management
- management system
- electronic commerce
- neural network
- community driven
- decision support
- business continuity
- decision making
- role based access control
- data processing
- web communities
- customer satisfaction
- information management
- social roles
- current status
- community detection
- online communities
- database
- case study
- information systems
- data mining
- data sets