Research on electronic word-of-mouth for product and service quality improvement: bibliometric analysis and future directions.
Yajun WangXinyu MengChang XuMeng ZhaoPublished in: Int. J. Intell. Comput. Cybern. (2023)
Keyphrases
- future directions
- quality improvement
- product quality
- electronic word of mouth
- purchase intention
- bibliometric analysis
- lessons learned
- search based software engineering
- social sciences
- positive or negative
- quality assurance
- service providers
- process control
- quality control
- current challenges
- product design
- online reviews
- attitudes toward
- web services
- product development
- real time
- online stores
- text classification