Leveraging unstructured call log data for customer churn prediction.

Nhi N. Y. Vo Shaowu Liu Xitong Li Guandong Xu

Published in: Knowl. Based Syst. (2021)

Keyphrases

log data
customer churn
prediction model
churn prediction
log files
search result
data mining techniques
prediction accuracy
search logs
credit risk
data mining
machine learning
customer relationship management
neural network
databases
query suggestion
rule induction