Improving relationship management in universities with sentiment analysis and topic modeling of social media channels: learnings from UFPA.
Douglas CirqueiraMárcia PinheiroThaís BragaAntônio Fernando Lavareda Jacob Jr.Olaf ReinholdRainer AltÁdamo L. de SantanaPublished in: WI (2017)
Keyphrases
- topic modeling
- sentiment analysis
- opinion mining
- relationship management
- social media
- text classification
- text mining
- social media content
- topic models
- public opinion
- sentiment classification
- latent dirichlet allocation
- customer relationship management
- sentiment lexicon
- social networking
- product reviews
- user generated
- sentence level
- text categorization
- text documents
- feature selection
- information systems
- user generated content
- social networks
- natural language processing
- databases
- e learning
- collaborative filtering
- online social networks
- natural language
- knn