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Customer process-centric artefacts: a literature review.

Elisabeth Z. PalvölgyiJürgen Moormann
Published in: Bus. Process. Manag. J. (2021)
Keyphrases
  • literature review
  • fuzzy theory
  • case study
  • development process
  • information systems
  • design process
  • requirements engineering
  • customer service
  • public libraries