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Market competitiveness and quality performance in high-contact service industries.
Rachel W. Y. Yee
Andy C. L. Yeung
T. C. Edwin Cheng
Peter K. C. Lee
Published in:
Ind. Manag. Data Syst. (2013)
Keyphrases
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service quality
high quality
competitive environment
quality assessment
wide range
providing high quality
service providers
case study
service discovery
manufacturing companies
end users
life cycle
data quality
service oriented
information technology
higher quality
competitive advantage
customer service