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Using structural equation modeling to analyze patient value, satisfaction, and loyalty: a case study of healthcare in China.
Rui Miao
Hui Zhang
Qi Wu
Jie Zhang
Zhibin Jiang
Published in:
Int. J. Prod. Res. (2020)
Keyphrases
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structural equation modeling
user satisfaction
customer satisfaction
service quality
clinical trials
information systems
electronic health records
perceived usefulness
measurement model
survey data
cross sectional
healthcare delivery
partial least squares
patient care
confirmatory factor analysis
structural model
health information
patient data
perceived risk