Using structural equation modeling to analyze patient value, satisfaction, and loyalty: a case study of healthcare in China.
Rui MiaoHui ZhangQi WuJie ZhangZhibin JiangPublished in: Int. J. Prod. Res. (2020)
Keyphrases
- structural equation modeling
- user satisfaction
- customer satisfaction
- service quality
- clinical trials
- information systems
- electronic health records
- perceived usefulness
- measurement model
- survey data
- cross sectional
- healthcare delivery
- partial least squares
- patient care
- confirmatory factor analysis
- structural model
- health information
- patient data
- perceived risk