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Humans Are Not Machines: The Behavioral Impact of Queueing Design on Service Time.
Masha Shunko
Julie Niederhoff
Yaroslav Rosokha
Published in:
Manag. Sci. (2018)
Keyphrases
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steady state
human behavior
information systems
web services
design process
conceptual framework
engineering design
real time
mobile devices
management system
service quality