Measuring Service Quality: a Systematic literature Review.
Katharina HartwigMatthias Simon BillertPublished in: ECIS (2018)
Keyphrases
- literature review
- service quality
- customer satisfaction
- service providers
- case study
- quality of service
- competitive advantage
- electronic commerce
- quality management
- fuzzy theory
- information systems development
- user satisfaction
- current issues
- information quality
- online shopping
- public libraries
- information systems
- design science
- job satisfaction
- call center
- competitive environment
- data sets
- internet shopping
- decision support system