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Automatic Speech Feature Learning for Continuous Prediction of Customer Satisfaction in Contact Center Phone Calls.
Carlos Segura
Daniel Balcells
Martí Umbert
Javier Arias
Jordi Luque
Published in:
IberSPEECH (2016)
Keyphrases
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customer satisfaction
prediction accuracy
language acquisition
learning algorithm
reinforcement learning
learning systems
databases
learning process
online shopping
mobile devices
speech recognition
product design