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An Exploratory Case Study on the Effects of E-Service Quality on Student Satisfaction and Retention.
Arnab Kundu
Published in:
Int. J. Virtual Pers. Learn. Environ. (2022)
Keyphrases
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service quality
customer satisfaction
service providers
electronic commerce
student satisfaction
user satisfaction
quality of service
college students
information systems
information quality
learning styles
real time
student learning
higher education
distance education
emotional intelligence