On a batch matching system with impatient servers and boundedly rational customers.
Xudong ChaiLiwei LiuBaoxian ChangTao JiangZhen WangPublished in: Appl. Math. Comput. (2019)
Keyphrases
- arrival processes
- arrival rate
- call center
- service rates
- matching algorithm
- graph matching
- asymptotically optimal
- service times
- matching process
- pattern matching
- poisson arrivals
- customer satisfaction
- queueing model
- affine invariant
- customer service
- customer behavior
- single server
- neural network
- customer classes
- service providers
- heavy traffic
- databases
- feature matching
- steady state