Knowledge sharing using IT service management tools: conflicting discourses and incompatible practices.
Clive R. TrussonNeil F. DohertyDonald HislopPublished in: Inf. Syst. J. (2014)
Keyphrases
- knowledge sharing
- management tools
- knowledge management
- knowledge creation
- end users
- knowledge workers
- case study
- knowledge transfer
- information exchange
- web applications
- organizational learning
- information sharing
- knowledge exchange
- data management
- sharing knowledge
- web services
- e learning
- customer knowledge
- project management
- metadata
- information systems
- artificial intelligence
- story telling
- database
- knowledge management systems
- e government
- information technology
- data analysis
- databases