Impact of psychological traits on user performance in information systems delivering customer service: IS management perspective.
Md. Dulal HossainJunghoon MoonJae-woong YunYoung Chan ChoePublished in: Decis. Support Syst. (2012)
Keyphrases
- customer service
- information systems
- user satisfaction
- business managers
- customer satisfaction
- user interface
- information technology
- customer behavior
- decision making
- strategic management
- business management
- customer support
- systems development
- project management
- intelligent agents
- knowledge management
- health care
- management policies
- business strategy
- end users
- recommender systems
- multi agent
- e learning
- management information systems
- inventory control
- management system