Jae-woong Yun

Publication Activity (10 Years)

Years Active: 2010-2012
Publications (10 Years): 0

Top Topics

Customer Service

Intelligent Agents

Business Managers

Management Information Systems

Top Venues

Decis. Support Syst.

Publications

Md. Dulal Hossain, Junghoon Moon, Jae-woong Yun, Young Chan Choe
Impact of psychological traits on user performance in information systems delivering customer service: IS management perspective. Decis. Support Syst. 54 (1) (2012)
Jae-woong Yun, Md. Dulal Hossain, Junghoon Moon, Young Chan Choe
Assessing the Operator's Performance in Organizational Information Systems: Context of Call Center IS Management. AMCIS (2010)