Integrating Service Quality with System and Information Quality: An Empirical Test in the E-Service Context.
Jingjun (David) XuIzak BenbasatRonald T. CenfetelliPublished in: MIS Q. (2013)
Keyphrases
- service quality
- information quality
- service providers
- customer satisfaction
- user satisfaction
- electronic commerce
- competitive advantage
- quality of service
- information systems
- call center
- incident management
- competitive environment
- internet shopping
- data management
- end users
- job satisfaction
- databases
- structural equation modeling