On Improving Change Management Process for Enterprise IT Services.

Xiang Luo Koushik Kar Sambit Sahu Prashant Pradhan Anees Shaikh

Published in: IEEE SCC (2) (2008)

Keyphrases

change management
knowledge management
service delivery
real world
business process reengineering
database
service oriented
case study
software engineering
data management
context aware
cost effective
user experience