Operational Business Intelligence: Applying Decision Trees to Call Centers.
Eric S. KyperMichael J. DouglasRodrigo J. LievanoPublished in: AMCIS (2009)
Keyphrases
- business intelligence
- call center
- decision trees
- decision making
- data warehousing
- data warehouse
- operational decisions
- data analysis
- business information
- decision support
- business intelligence systems
- service level
- business decisions
- data mining
- business analytics
- microsoft office
- arrival rate
- key performance indicators
- knowledge management
- case study
- knowledge discovery
- service quality
- sql server
- data mining methods
- business users
- activity monitoring
- big data
- predictive modeling
- enterprise data
- predictive analytics
- customer service
- databases
- expert systems
- machine learning
- real world