Michael J. Douglas

Publication Activity (10 Years)

Years Active: 2009-2012
Publications (10 Years): 0

Top Topics

Predictive Analytics

Business Intelligence

Top Venues

Int. J. Decis. Support Syst. Technol.

Publications

Eric S. Kyper, Michael J. Douglas, Roger H. Blake
Using Business Intelligence for Operational Decision-Making in Call Centers. Int. J. Decis. Support Syst. Technol. 4 (1) (2012)
Eric S. Kyper, Michael J. Douglas, Rodrigo J. Lievano
Operational Business Intelligence: Applying Decision Trees to Call Centers. AMCIS (2009)