Damaged corporate reputation: Can celebrity Tweets repair it?
Nienke D. Van NorelPiet A. M. KommersJoris J. van HoofJoost W. M. VerhoevenPublished in: Comput. Hum. Behav. (2014)
Keyphrases
- social media
- reputation management
- named entities
- case study
- missing data
- knowledge management
- short texts
- short text
- trust evaluation
- reputation systems
- micro blogging
- trust model
- damage assessment
- failure rate
- end user computing
- news articles
- preventive maintenance
- co occurrence
- consistent query answering
- information technology