Artificial Intelligence, Information System Delivery and Analytical Capabilities in Customer Retention and Relationship Management.
P. O. EzepueK. S. KarataM. Alamgir HossainPublished in: IC-AI (2003)
Keyphrases
- relationship management
- information systems
- customer retention
- customer relationship management
- artificial intelligence
- competitive advantage
- customer satisfaction
- customer churn
- information technology
- data mining
- knowledge management
- data mining applications
- service quality
- software engineering
- user satisfaction
- data mining technology
- machine learning
- databases
- natural language processing
- decision making
- social network analysis
- health care
- information extraction
- association rules