A service delivery platform for server management services.
Jon LenchnerDaniela RosuNicole F. VelasquezShang GuoKen ChristianceDon DeFelicePrasad M. DeshpandeKrishna KummamuruNaama KrausLaura Z. LuanDebapriyo MajumdarMartin McLaughlinShila Ofek-KoifmanDeepak PadmanabhanCharles PerngHaggai RoitmanChristopher WardJames YoungPublished in: IBM J. Res. Dev. (2009)
Keyphrases
- service delivery
- service management
- e government
- public services
- life cycle
- end to end
- service architecture
- service provision
- web services
- change management
- government services
- online services
- public sector
- public organizations
- government agencies
- mobile technologies
- e learning
- mobile applications
- multimedia services
- information technology
- case study
- business logic