E-service: a new paradigm for business in the electronic environment.
Roland T. RustP. K. KannanPublished in: Commun. ACM (2003)
Keyphrases
- electronic business
- telecommunications industry
- computing environments
- real time
- data mining
- mobile robot
- knowledge management
- electronic data interchange
- business transactions
- distributed multimedia
- business environment
- service composition
- service oriented
- business processes
- electronic commerce
- service delivery
- service providers
- service management
- web services
- information systems
- real world
- business intelligence
- information services
- electronic markets
- mission critical
- customer support
- service architecture
- dynamic environments
- decision making