Customer-centric prioritization of process improvement projects.
Thomas M. KreuzerMaximilian RöglingerLea RupprechtPublished in: Decis. Support Syst. (2020)
Keyphrases
- process improvement
- software process
- software development
- business process
- root cause
- knowledge management
- business processes
- case study
- software process improvement
- software projects
- product development
- electronic commerce
- cost estimation
- e government
- customer satisfaction
- quality assurance
- software engineering
- source code
- machine vision
- capability maturity model
- project management
- life cycle
- process model
- database systems