IT Ticket Classification: The Simpler, the Better.
Aleksandra RevinaKrisztian BuzaVera G. MeisterPublished in: IEEE Access (2020)
Keyphrases
- classification accuracy
- text classification
- pattern recognition
- decision rules
- classification algorithm
- support vector
- decision trees
- machine learning
- benchmark datasets
- classification systems
- feature selection
- object classification
- classification scheme
- model selection
- rough sets
- machine learning algorithms
- support vector machine svm
- class labels
- feature vectors
- supervised learning
- pattern classification
- real time
- machine learning methods
- correct classification
- accuracy rate
- database
- svm classifier
- text mining
- support vector machine
- artificial neural networks
- association rules
- preprocessing
- feature extraction
- case study
- neural network