Customer Churn Prediction Using Sentiment Analysis and Text Classification of VOC.
Yiou WangKoji SatakeTakeshi OnishiHiroshi MasuichiPublished in: CICLing (2) (2017)
Keyphrases
- sentiment analysis
- text classification
- customer churn
- prediction model
- churn prediction
- sentiment classification
- opinion mining
- text mining
- text categorization
- sentence level
- bag of words
- machine learning
- multi label
- text documents
- prediction accuracy
- feature selection
- product reviews
- customer relationship management
- knn
- random forest
- labeled data
- regression model
- rule induction
- product features
- information retrieval
- data mining
- sentiment lexicon
- language modeling
- cross lingual
- unlabeled data
- artificial intelligence
- positive or negative
- credit risk