Hierarchical Online Problem Classification for IT Support Services.
Yang SongAnca SailerHidayatullah ShaikhPublished in: IEEE Trans. Serv. Comput. (2012)
Keyphrases
- hierarchical classification
- end users
- pattern recognition
- decision trees
- machine learning
- automatic classification
- feature extraction
- classification method
- service providers
- real time
- text classification
- semantic web technologies
- online learning
- image classification
- classification accuracy
- training set
- pattern classification
- classification models
- service management
- web environment
- feature space
- hierarchical structure
- data centric
- preprocessing
- computing environments
- social networks
- e learning
- service composition
- support vector machine
- support vector machine svm
- feature vectors
- collaborative learning