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Dispute Resolution or Escalation? The Strategic Gaming of Feedback Withdrawal Options in Online Markets.
Gary E. Bolton
Ben Greiner
Axel Ockenfels
Published in:
Manag. Sci. (2018)
Keyphrases
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dispute resolution
online markets
online dispute resolution
search costs
health information technology
decision making
case study
fair exchange
competitive market
feedback mechanisms
consumer trust
social networks
relevance feedback
supply chain
user feedback
educational games