Knowledge Discovery from Trouble Ticketing Reports in a Large Telecommunication Company.
Yaiza TempradoFrancisco Javier MolineroCarolina GarciaJulia GomezPublished in: CIMCA/IAWTIC/ISE (2008)
Keyphrases
- knowledge discovery
- customer churn
- data mining
- data analysis
- databases
- case study
- conceptual design
- data mining and knowledge discovery
- data mining techniques
- knowledge discovery in databases
- association rules
- data visualization
- knowledge discovery and data mining
- machine learning
- association rule mining
- mobile communication
- telecommunication services
- web mining
- data mining algorithms
- business intelligence
- anomaly detection
- decision support
- text mining
- data mining applications
- data mining technology
- conceptual clustering
- customer service
- decision making
- churn prediction
- information retrieval
- neural network