Designing Process-based Chatbots in Enterprises: The Case of Business Travel Organization Considering the Users' Perspective and Business Value.
Raphael Meyer von WolffSebastian HobertMatthias SchumannPublished in: AIS Trans. Hum. Comput. Interact. (2022)
Keyphrases
- process oriented
- competitive advantage
- business processes
- business goals
- business intelligence
- process model
- information systems
- end users
- collaborative filtering
- user experience
- systems development
- business process reengineering
- business partners
- change management
- high tech
- business applications
- business models
- design process
- user interaction
- knowledge management
- social media
- user interface
- case study